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How We Protect Your Privacy

When you open an account with bima beat and deposit through DANA, OVO, GoPay or QRIS, your personal and payment information is encrypted and stored according to the…

Account data encrypted end-to-endPayment info never shared with third partiesRequest data access or deletion anytime
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bima beat How We Protect Your Privacy
CONTACT PRIVACY TEAM

Reach Us About Your Data

Have questions about how we handle your privacy or want to request a copy of your data? Our support team responds to privacy inquiries through email and live chat during operating hours.

Email Support Send privacy requests to our data team and receive confirmation within one business day. Include your account email and a description of what data you want to access or modify.
Live Chat Chat with support during lobby hours to discuss account privacy settings, data retention, or submit a data access request. Average response time under five minutes.
Account Settings Log into your bima beat account, go to Security, then Privacy Preferences to review what data we hold and adjust notification settings or marketing consent anytime.
SECURITY & RETENTION

How We Keep Your Data Safe

Every deposit you make through DANA, OVO, GoPay or QRIS is processed through encrypted payment channels, and your account credentials are hashed so we never store your actual password.

Encryption

All payment data and personal information sent between your device and our servers uses TLS 1.2 encryption standard, protecting your DANA, OVO, GoPay and QRIS transactions.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you play. You can disable non-essential cookies in your browser settings anytime without losing account access.

Fraud Detection

Our system monitors account activity and flags unusual deposits, withdrawals, or location changes. If we spot suspicious behavior, we email you and may require re-verification before processing.

Account Verification

When you withdraw, we verify your identity using your registered email and phone. Large withdrawals over Rp 50,000,000 may require additional document verification where local law applies.

Data Retention

We keep your account data for five years after closure for regulatory and dispute resolution purposes. Transaction records are retained per local financial law, typically seven years.

Your Rights

Depending on local law, you can request access to all your data, correct inaccuracies, delete your account, or object to certain processing. Contact our privacy team to exercise these rights.

Frequently Asked About Your Data

We collect your name, email, phone, date of birth, home address, and government ID number during registration. When you deposit via DANA, OVO, GoPay or QRIS, we also store your payment method and transaction history. This information is used to verify your identity, process deposits and withdrawals, detect fraud, and comply with local financial regulations.

No. Your payment information—including DANA, OVO, GoPay and QRIS transaction records—is never sold or shared with marketing companies, data brokers, or other gambling platforms. We only share data with payment processors required to complete your transaction and with legal authorities if required by local law.

We retain your account data for five years after closure for regulatory and dispute resolution. Transaction records stay for seven years or as required by local financial law in your region. After that period, we securely delete personal details. You can request earlier deletion where local law permits.

Yes. Email our support team with your account details and request a data export. We'll compile your personal information, account history, and transaction records into a file and send it within ten business days, where local law permits. This includes all activity tied to your DANA, OVO, GoPay and QRIS deposits.

You can close your account anytime in Account Settings under Security. We'll deactivate your login immediately. Personal details are deleted after regulatory retention periods expire, depending on local law. Transaction records for tax and fraud purposes may remain longer. Contact support if deletion is urgent and depends on local law.

Your password is hashed using industry-standard algorithms so we never store or see your actual password. We recommend using a strong, unique password and enabling two-factor authentication via email. If you forget your password, you'll receive a reset link only to your registered email address, securing your account from unauthorized access.

Yes. We use session cookies to keep you logged in and analytics cookies to track gameplay for fraud detection and user experience improvements. You can disable non-essential cookies in your browser settings. Disabling essential cookies will log you out but won't prevent you from opening a new session when you log back in.

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