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Our Legal Terms Protect Your Account and Payments

When you open an account on bima beat, your deposit, withdrawal and personal data are governed by clear terms we keep transparent.

Account verification on first withdrawalLocal payment security for DANA, OVO, GoPay, QRISData retention and account access rights
Explore the Lobby Read FAQ
bima beat Our Legal Terms Protect Your Account and Payments
GET HELP WITH POLICY

How to Contact Us About Account Terms

We keep account and legal questions straightforward. Reach us through live chat during lobby hours, email our compliance team for detailed requests, or use the in-app help centre.

Live Chat Open the chat bubble in the lobby or on this site. Response within minutes during business hours. Best for quick account or withdrawal questions.
Email Support Send policy or data requests to [email protected]. Compliance team responds within 48 hours with detailed answers and documentation.
In-App Help Centre Navigate to Settings > Help in your account lobby. Browse FAQs about terms, verification steps and payment policies without leaving the page.
YOUR DATA & SECURITY

How bima beat Protects Your Information

Your account security and data privacy are core to how we operate. We use encrypted connections (HTTPS) for all login and payment transactions, store passwords in hashed format and never share your…

Encryption & Passwords

All logins and payments use HTTPS encryption. Passwords are hashed; we never store your payment card details. Your session ends automatically after 30 minutes of inactivity.

Data Retention

Account records, transaction history and personal data are kept for seven years to comply with anti-money-laundering requirements. After that period, older transaction data is archived.

Third-Party Sharing

We only share your name, ID and email with DANA, OVO, GoPay, QRIS processors and local compliance authorities when legally required. Your game history stays with us.

Account Updates

Change your email, phone or address in Settings anytime. Withdrawal details are updated before your next payout. Multi-step verification is optional but recommended.

Data Export & Deletion

Request a full account export (games played, deposits, withdrawals, personal data) within 30 days. Delete non-essential data like promotional emails by contacting support.

Dispute & Escalation

If you believe your data is misused or a transaction is wrong, email [email protected]. We investigate within 10 business days and respond with findings in writing.

Questions About Your Legal Rights and Account

Players in Medan, Semarang and across Indonesia often ask about verification, data rights and how their deposits are protected. Below are the real answers we give every day.

Identity verification (uploading ID and proof of address) is required by anti-money-laundering law where local law permits. It protects your account from fraud and ensures your withdrawals go to the correct person. Verification usually completes in under two hours, and you only do it once.

Withdrawals are reviewed within 24 hours and returned to your DANA, OVO, GoPay or QRIS account immediately after approval. Most withdrawals clear to your wallet within 2–5 minutes. Weekend requests follow the same timeline.

Yes. Email [email protected] with 'Data Export Request' in the subject line. We'll send you a file with your account details, transaction history, deposit and withdrawal records, and personal data within 30 days.

Your account remains active indefinitely. Your balance and history stay on file. If you want to close the account permanently, ask support and we'll mark it as inactive; you can still withdraw your balance before closure.

Your deposits are held in separate accounts from our operational funds. Depends on local law, but we maintain this practice to ensure your money is secure and accessible to you even if business operations are disrupted.

Only you, bima beat support staff (when you contact us), and local authorities if legally required. Game history is never shared with payment processors or third-party marketers. You can request anonymization of older records.

Go to Settings > Account Details in your lobby, update your email or linked payment account, and confirm the change. New withdrawals will go to your updated DANA, OVO, GoPay or QRIS wallet immediately.

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